Hi Luis and Mark,
I understand that the situation is not ideal, especially regarding requested features.
There is a link from Plotaroute to Visorando, Premium membership included, but not the other way round.
As the team will only work on Visorando and improving the Plotaroute engine that is going to be implemented, we want to offer the possibility to transition from Plotaroute to Visorando once this is done.
But we do understand that users may not want to use Visorando at all, even if we implement the Plotaroute engine.
In this case, we wanted to be upfront and say that using Plotaroute as is will still be possible, but with no further developement.
I understand that if this is your case, sharing new feature ideas might not make any sense.
If it was not clear in my original post, that only users who transition to Visorando, may also see the changes of requested features, I apologize.
I hope this makes things clearer.
Julien
Interesting question!
Julien, can you confirm that subscribing to one platform actually gives access to both? Is my understanding correct?
Mark
Just so that I'm clear - as a premium Plotaroute subcriber you are suggesting that I give you ideas for improement that I'll never see unless I become a Visorando subcriber, as they will only be implemented going forward in the other product, but that I could of course cease being a Plotaroute subscriber when the annual renewal is due and just buy a membership of the other product, which does not have the funcitonality that Plotaroiute offers?. How does this even make any sense?
Thanks and good luck in thje new job
Thank you, Julien, that's a tremendous help to the PR community!
Hi Trevor, Mark, all,
Thank you for bringing this to my attention.
Since I posted the 2025 News here, I've been actively responding to forum posts while also keeping up with email inquiries.
On Wednesday afternoon, we discovered an issue with our support system, which explains why users didn't receive our responses. We resolved the problem yesterday, and I resent all the messages I had worked on, to ensure they reached you this time.
Trevor, I didn’t notice your forum post until this morning, but you should have received my email response yesterday afternoon.
I sincerely apologize for this oversight and assure you that from now on, I will regularly check emails and respond to them, just as I do with forum posts. If you’ve previously tried to reach us by email without an answer, please feel free to resend your message. And if you haven’t received a response within a week, please also feel free to share this with me in a forum topic.
Kind regards,
Julien
Julien,
This has been a major problem, subscribers' emails being ignored.
I would suggest that some of your time should be processing that list, independent of the Forum posts ….
Regards,
Mark
I would like my money back, it is not working for me after many attempts, my friends and family have all tried In vain but cannot get plotaroute to work. So please refund my money.
Major T Wharam.
I have emailed you, but you have not answered it
Hi Peter,
Thanks for the feedback! =)
I don't yet know what features will be available on the app as well as the website.
The team is still working on all of this.
I'll make sure to share your feedback with them.
Once the implementation is ready to launch, I'll write another News post. :)
Best regards,
Julien
Thanks for the update. Really feels better.
I can understand that you would like to focus on one app, even though I think their is in some parts a long way to reach the plotaroute level. I would like to share some of the unique features that made me choose plotaroute and then staying here for many years. This in a hope that you can prioritise these when you copy features to the app.
Hi!
@Colin: Thank you for your sincere message! There is indeed someone out there and to make it more precise, in a zoom-in description, I'm in France > Alsace > Strasbourg. I'll do my best to help the Plotaroute community and become part of it. =)
@Lutz: Thanks for your feedback. I created a separate post for German discussions in this forum topic.
Danke für deine Neujahrswünsche und dein Feedback. Ich habe ein neues Topic gestartet, in dem wir gerne weiter auf Deutsch schreiben können und in dem ich weiter auf deine Nachricht eingehe. Mehr dazu hier!
Best regards,
Julien