Future of Plotaroute?FORUMS HOME SEARCH FORUMS

It looks like you've tried e-mail, but just in case

admin@plotaroute.com

Hope you find an answer, please keep us updated, as many are in this position of not knowing as the communication has fallen away to next to nothing, despite Helene's reassurance

Thomas,

I'm having a similar problem. I paid on 2024-09-06, the payment went through, and the site still doesn't show my payment or the change to Premium. I'm dumbfounded that (a) this appears to be a manual process on their end and (b) it takes so long for them to make the manual change.

I really like the features and interface of Plotaroute, but I'm now worried that my money would have been better spent on a Strava subscription for their route planning tool. :'(

Hello everyone,

indeed we encountered a bug withe a couple of susbcription.

Please write to admin@plotaroute.com, the premium access will be activated quickly (we juste need the email associated with the account concerned).

Thank you for your patience. 

Kind regards.

Thanks, Helene, but I've sent two emails across 5 days and so far no response. At least you're here on the forums, which is encouraging enough for me to give it another couple of days.

Hi Gary,

don't worry, you will receive an answer. For instance indeed our reponse times are a few days. Thank you for your comprehension.

Kind regards,

Helene,

I checked in this morning and - bam - Premium for me!

I see y'all still have plumbing work to do as my payment isn't listed, but plainly Plotaroute is alive and well, albeit going through some hopefully temporary issues.

It's amazing how instantly happier I became when I logging into Plotaroute today. :-)

Thanks.

Hi Gary,

thank you for your feedback.
your confidence in our tools is important.
Unfortunately, payment cannot be added to the list due to the bug I mentioned. However, I can send you the receipt.

Thank you for your comprehension.

Kind regards,