Future of Plotaroute?FORUMS HOME SEARCH FORUMS

Hi Gary,

thank you for your feedback.
your confidence in our tools is important.
Unfortunately, payment cannot be added to the list due to the bug I mentioned. However, I can send you the receipt.

Thank you for your comprehension.

Kind regards,

Helene,

I checked in this morning and - bam - Premium for me!

I see y'all still have plumbing work to do as my payment isn't listed, but plainly Plotaroute is alive and well, albeit going through some hopefully temporary issues.

It's amazing how instantly happier I became when I logging into Plotaroute today. :-)

Thanks.

Hi Gary,

don't worry, you will receive an answer. For instance indeed our reponse times are a few days. Thank you for your comprehension.

Kind regards,

Thanks, Helene, but I've sent two emails across 5 days and so far no response. At least you're here on the forums, which is encouraging enough for me to give it another couple of days.

Hello everyone,

indeed we encountered a bug withe a couple of susbcription.

Please write to admin@plotaroute.com, the premium access will be activated quickly (we juste need the email associated with the account concerned).

Thank you for your patience. 

Kind regards.

Thomas,

I'm having a similar problem. I paid on 2024-09-06, the payment went through, and the site still doesn't show my payment or the change to Premium. I'm dumbfounded that (a) this appears to be a manual process on their end and (b) it takes so long for them to make the manual change.

I really like the features and interface of Plotaroute, but I'm now worried that my money would have been better spent on a Strava subscription for their route planning tool. :'(

It looks like you've tried e-mail, but just in case

admin@plotaroute.com

Hope you find an answer, please keep us updated, as many are in this position of not knowing as the communication has fallen away to next to nothing, despite Helene's reassurance

Does anybody have any better means to contact the folks at plotaroute? I've tried everything: here, email to admin, message on X, message on FB, message on IG and I messaged Visorando. Nothing. No replies in 3 days and, yes, I've checked my spam/junk folder. 

I paid for Premium 3 days ago and my account is still in standard mode. VERY frustrating as I wanted to work on a trans-continental route all weekend and it sucks doing it in standard mode. PLEASE...anyone? Shouldn't this me an automated upgrade when you pay?

Hi,

I have just checked and you received an answer on 14th August. I send you it again.

Kind regards,

Yes, I checked spam and have repeated the request for a password reset. I've also tried contacting them using the admin email and, even though I can see email was delievered, they have failed to respond. Emailed them again this morning, but very disappointed with their lack of customer service

Hi,

there is no bug with the renewal of passwords. Did you check the spams?
If you don't find the new password in you spam, I advise you to contact us (admin@plotaroute.com). 

Kind regards,

Why doesn't password reset work? Do you not monitor this any longer? My husband has been trying to reset his password for several weeks now and none of the requests have generated the required email to enable him to access the Premium account that he paid up for.

Hi,

Plotaroute will remain the same you know. The extra is that you can use your premium account in Visorando.

Kind regards,

Hi. Should I be worried? No information yet...

I'd be interested in this too!

My premium subscription is expiring and I'm thinking about extending the subscription again.
What does the future of Plotaroute look like? Will the site remain as it is?
Are there any plans from Visorando to close the site? Are there any changes planned?