Unable to find my location

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Helene Plotaroute Friday 10 May 2024 14:08:40

Hi,

indeed it can depend on the device : the gps quality is different on certains devices and models. I suggest you to check with the manufacturer.
Did you check all the position settings?

Kind regards
Pamela Skelding Thursday 02 May 2024 21:26:34

I love this app but like the last contributer usually the app can't find my location and nowadays never follows my route. I have followed all the advice and even reloaded the app again. Why arnt the location services working properly. ? Help needed. Are others finding the same issues? Is a UK issue only? Certain phones types?
Helene Plotaroute Thursday 11 Apr 2024 08:29:57
Hi,

I suggest you to calibrate the compass when you use the app => make 8 shapes until the compass is calibrated and the good position is indicated.

I also advise you to check these settings :
- device's settings > position/location > allow the position
- device's settings > position/location > improve accurancy > deactivate "wi fi scanning" and "bluetooth scanning" (it will force your device to use the gps)
Kind regards,

Helene
Tristan Jeffrey Sunday 07 Apr 2024 13:00:58

Every time I try to navigate a route I get a message to say that the app is unable to find my location. All my location settings are switched on, allowing my location to be tracked. Any help?

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