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Jim theriault Tuesday 10 Aug 2021 23:38:09
I logged out, cleared the browser data, the refreshed the main page. I removed the link on the main page. I did the menu item - add to home page, but it resulted in the same thing happen in. What else should try?
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plotaroute admin Tuesday 10 Aug 2021 07:25:00
OK, yes, it hasn't installed then. If it installs you won't see the Chrome icon in the corner of the plotaroute icon. The main reason this happens is if you weren't signed out and on the main home page when installing. Can you try again?
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Jim theriault Tuesday 10 Aug 2021 03:16:59
It opens the website within Chrome, with the website address. The icon on the home page also has the Chrome circle in the bottom right corner.
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plotaroute admin Monday 09 Aug 2021 07:35:55
What happens when you click on the icon on your home page Jim? If it opens full-screen without the website address bar it has installed correctly.
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Jim theriault Sunday 08 Aug 2021 21:21:33
Do you have any suggestions for installing on Android 11 (R)? I'm trying to install the app on new Samsung A7 lite.
When I follow the proccedue, it looks like a bookmark gets installed on thehome page, but nothing else.
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Mark Worthington Monday 17 May 2021 09:03:49
Just to feed back .... I tried agin, today, on a poor mobile signal .... worked! So I now have the mobile app on my S7 (and I still haven't changed to my "new" mobile .... )
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Peter Höglund Saturday 16 Jan 2021 22:28:14
I run it on my Samsung S7, Android 8.0.0, as Chrome as my browser w/o any problem.
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Mark Worthington Saturday 16 Jan 2021 16:36:53
My Samsung S7/Android 8 was indeed on a solid Wi-Fi, with account activated and latest Chrome (although on mobiles updates are bpushed, rather than pulled).
However, I will shortly be changing to a OnePlus 8T/Oxygen 11, so I'll see what happens then and report back. :)
Mark
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plotaroute admin Saturday 16 Jan 2021 08:03:01
Hi Mark,
It's possible the app may not install with older versions of Android (we've tested it with Android 10), as they have less support for Progressive Web Apps (PWA), which is the type of app we have. However, try the folllowing to see if this helps:
- ensure you are connected to WiFi when installing as a slow connection has been known to cause installation problems
- ensure your Google Play account is enabled when installing
- ensure you have the latest version of Chrome installed
If it installs correctly you should see the plotaroute icon on your home screen (without a Chrome icon in the corner) and the app will run full-screen (without a browser address bar). You'll also be able to see the app listed under Apps and Notifications under your Android Settings. We've noticed that there is sometimes a short delay in the the icon appearing on the home screen on Android devices, so you may need to wait a short while at the point where it saying it is adding the app. We'll look at adding some more pictures to to the installation instructions as you suggested.
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Mark Worthington Friday 15 Jan 2021 18:01:41
Adding tio my last post .... the app installs, but it seems to go a browser window. If I select "Mobile App" from the menu, I get the https://www.plotaroute.com/mobileapp page.
It's not really clear what I should expect to see. Some online pictures would help.
