Message "Sorry - we were unable to auto-plot to this point"

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• Terri Reh Sunday 24 May 2020 04:00:00

  I don't think your fix is working for "Sorry - we were unable to auto-plot to this point."  It appears at random. If I go away and not use Plotarote for a few days, it will start working again, sometimes. This has been happening for about 2 months now - all my maps are in Colorado, specifically north, the foothills. Currently I cannot plot a route in the same location I plotted yesterday (and am trying a different set of trails).

  Terri

• plotaroute admin   Sunday 24 May 2020 08:37:40

  Is this problem happening only at particular times of day?

• David Lovell Friday 12 Jun 2020 09:19:17

  I too have encountered this problem several times, and it's happened again today, resulting in this error message box:

   

  "(i) Unable to Calculate Route

  Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting

   

  [✔ OK]"

   

  I'm giving you lots of detail in the hope that you might be able to trace and solve this long-running issue.

   

  In the early hours today (05:00-07:00 approx), Friday 12 June 2020, I was unable to plot ANY routes on ANY device or browser, if auto-plot was ON: I tried repeatedly. Then (while I was recording a screen capture video of the problem!) auto-plot started working again at 06:58 or 06:59 BST. It instantly changed from nothing working with auto-plot to everything working normally. I'm hoping this information might enable you to trace what changed on your systems at this time.

   

  I have a short screen capture video of the problem at 06:45 BST this morning. I can send this to you if you would please send me an email to which I can reply.

   

  To be specific, I tried all of the following in every combination; auto-plot did not work with ANY of these (prior to 06:58 or 06:59 BST):

   

  Devices:

  • iPad 4 iOS 10.3.3 – Safari

     - PR desktop version

     - PR mobile version

  • Android 6.0.1 (Marshmallow) – Chrome 69.0.3497.100

     - PR mobile version

   

  Auto-Plot mode:

  • in both By Road or On Foot modes. (I didn't test By Bike.)

   

  Maps:

  • Paths map (OSM)

  • Google Street Map (Google)

   

  Map locations:

  • Maps of: Camden Town, London; Edinburgh, Scotland; your area of Godalming, Surrey; Paris, France; Stuttgart, Germany. (ie. everywhere!)

   

  Distance:

  • Short or long stretches of road. 

  • Even plotting a short section of straight road failed.

   

  Plot order:

  • It made no difference if it was the start point (A) with auto-plot on, or if several points were first plotted manually (which worked) and then auto-plot was turned on: in every case, AS SOON AS I CLICKED THE MAP (OR THE MOBILE PLOT BUTTON) WITH AUTO-PLOT ON, THE ERROR OCCURRED. Every single time.

   

  It's particularly bad because all unsaved work is lost. Even if I click "OK" to the error message, the plot function freezes with the spinning circles over the crosshairs: I can drag the map around, but cannot plot. I have to reload the browser page and start again.

   

  You have a great product here, which I've used for many years. (My earliest route is # 16089!) Coincidentally, after all the time for walking we have had recently, I was thinking of finally subscribing to Premium, so that I can save more private routes. But glitches like this make me think twice. 

   

  Users have reported this problem for over 3 years here. It's highly likely that many others have also been affected but NOT reported it. So I do hope you can finally identify and fix this problem.

   

• plotaroute admin   Friday 12 Jun 2020 09:29:48

  Sorry, we had  a temporary problem following maintenance on a server overnight. The issue is now fixed and we are looking at how to prevent any reoccurence.

  For anyone who is a Premium member...if this happens again, try switching the Map Type in the route planner to one of the Google maps, as these use a different routing engine which was unaffected. 

• Gordon Rendell Tuesday 04 Aug 2020 11:57:57

  encountered this problem today at 11'45 hours. UNABLE TO CALCULATE ROUTE  

• Rob Sanderson Tuesday 04 Aug 2020 12:23:38

  Same problem as Gordon Rendell below. 

• Matt Colley Tuesday 04 Aug 2020 13:38:19

  Same thing is happening for me. It enables me to auto-plot at the start of my route, but then after plotting a few points this message constantly appears. The only way I can then continue plotting the route is to do it entirely manually.

• plotaroute admin   Tuesday 04 Aug 2020 14:14:01

  Thanks for letting us know. It seems to only be affecting the Auto-Plot "By Road", so can you please use one of the other Auto-Plot settings for now while we look into it.

  Premium members should be unaffected if using a Google Map Type.

• Gordon Rendell Tuesday 04 Aug 2020 14:35:50

  Same problem for walk and bike..

• danny mcstravock Tuesday 04 Aug 2020 15:10:57

  i have same problem and its not only auto plot by road its also by bike