Message "Sorry - we were unable to auto-plot to this point"

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• plotaroute admin   Friday 24 Apr 2020 07:12:39

  Thanks for flagging ths up Michael. We're looking into it and will sort out a fix asap. We'll post back here with an update.

  The problem seems to be affecting the Auto-Plot By Road feature when used with "Avoid Highways" turned or when plotting points a long way apart. It ony affects route plotting on OSM maps - Premium members plotting on Google maps are not affected. In the meantime we've put in a workaround to circumvent the problem, which has temporarily disabled the Avoid Highways feature, so you should be able to plot as normal now. 

• plotaroute admin   Friday 24 Apr 2020 07:58:57

  A fix has now been implemented for this.

• Michael Williams Sunday 26 Apr 2020 03:07:48

  Thank you kindly. 
  It has fixed the issue and we are away again. Awesome response, cheers. 

• Yuliya Volkova Thursday 14 May 2020 05:19:22

  Hello, guys! I have the same problem today: "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting."

• MH ko Thursday 14 May 2020 05:40:34

  Hi plotroute.com, the same problem: "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting." keeps prompting up today. hopefully you could help to fix it, thanks!

• plotaroute admin   Thursday 14 May 2020 07:24:01

  We can't reproduce this problem - it's seems to be working OK for us. Can you let me know where you are trying to plot (the exact location) and what Auto-Plot setting you are using please?

• Yuliya Volkova Thursday 14 May 2020 07:44:52

  Well, now it's really working even for me :) I have tried plotting the way in Kyoto city using the bicycle auto-plot. Now seems all fine.

• John Wickeraad Friday 22 May 2020 03:38:45

  I am having this same problem - it seems to come and go.  It does not matter what I do when the problem is occcuring and then I wait several hours and come back to it and it then works.   Currently it will not auto plot anything - by bike/road or on foot or using any map type.  Just tried it again and now it is working.....   very frustrating.

• plotaroute admin   Friday 22 May 2020 08:50:36

  Is this problem happening at particular times of day? We haven't been able to replicate it here but I'm wondering if it only happens at certain times of day, perhaps due to a conflict with other server activity. 

• Terri Reh Sunday 24 May 2020 03:56:05

  I keep getting the error Sorry - we were unable to auto-plot to this point. I switch maps, restart my computer, try all the usual things. It happens with maps I have used like a day earlier and want to remap the run.

  This happens every third plot. Nothing fixes it....

   

  Terri