Sent three help requests and still have not heard backFORUMS HOME SEARCH FORUMS

Good morning,

I stopped using your services because they were too unreliable. I tried exporting/importing in every format available, and none made a difference.

Additionally, I received an email reply on September 24, to which I responded now THREE times requesting a refund (on Sep 24, Oct 9 and Oct 19), and I have yet to hear back. I appreciate you finally responding here, but the overall lack of communication is very unprofressional.

I dislike having to call you out like this on a public forum, but since your email either 1) isn’t working, or 2) isn’t being checked and handled in a timely manner, I have no choice. Please process my refund asap.

Hi Chris,

Sorry for the delay.

Do you still have this issue? Do you use the Garmin export from Plotaroute or GPX/FIT/TCX export?

Regards

Good morning, over the last 4 weeks I have sent three help requests via your contact page regarding turn by turn directions not working on my Forerunner and I have never received a reply.

So now I am reaching out via the forum because I paid for a premium membership and haven’t been able to use it for the one thing I was interested in: making new routes and getting directions on my watch. I have read every tutorial, every FAQ and even every outside page and post I could find through a Google search about the issue and still not been able to resolve it.

PLEASE respond here since apparently you can’t be bothered to reply to the three emails I have sent in, even though your Contact Us page claims you respond within two business days.