Syncing plotaroute to visorando - not all routes are copiedFORUMS HOME SEARCH FORUMS

Hi, I did post this a few weeks ago in the News section under the "Link your Plotaroute account to Visorando" thread. I've had no reply so I thought I'd try here. 

After following the instructions in the aforementioned thread, I synced my plotaroute and visorando accounts however, it seems not all my routes were copied across. 

I have 33 routes within my plotaroute account. After syncing to Visorando, there are 33 routes visible when viewing my Visorando account via a web browser. 

However, if I select 'My Routes' on the Android Visorando app, I can only see 30. Three routes appear to be missing. 

I've tried pressing the sync button a few times but it's stubbornly refusing to show the missing three routes. 

Is this something you can investigate? Please let me know what, if any, additional information you require. 

Thank you. 

Hi,

In the app, did you check the walks in the different forlders (Hikes to sort, Favourites)?
Did you plot routes with more than 10 000 points (it is the limit in Visorando)? 

Kind regards,

@Helene Plotaroute

Thank you for your reply (although for some strange reason your reply has my name attached to it!)

>In the app, did you check the walks in the different forlders (Hikes to sort, Favourites)?

Yes, I have checked. Unfortunately, the missing three walks are not in these folders

The three walks/tracks missing from the Visorando Android app are:

'Chalfont & Latimer (Circular)'

'Chipstead Circular Walk'

'RR Test'

Just to be clear. After syncing my 33 walks from Plotaroute to Visorando, I can see all 33 in the Visorando web site but only 30 in the Visorando App i.e. 3 are missing.

>Did you plot routes with more than 10 000 points (it is the limit in Visorando)? 

All 3 missing walks have less than 100 waypoints, so this isn't the cause. 

I did wonder if the "&" was causing an issue but a few tests confirm this doesn't seem to be the case.

I'm trying to see if there are any common factors that would explain why these three walks aren't appearing in the app but I can't see anyhting that would explain this issue.

My only observations are that two of the missing routes are the first two in my list of walks (when viewed alphabetically) and 'RR test' is my shortest walk, with only 24 waypoints. 

Please do let me know if you need any further information. 

PS as an aside, I notice walks are called 'Routes' in plotaroute, 'Walks' in Visorando (Web) and 'Tracks' in Visorando (Android App). May I suggest it might be worth harmonising these terms? 

Thank you. 

It's been well over a month since I first raised this issue. The lack of response is very dissappointing. 

This seems to be the new reality with Visorando ..... 

A thriving community slowly being lost .... 

Hi Richard,

thank you for your patience and for all these details.

I would need to connect to your account in the app Visorando. I propose you to continue our discussion by email, is it ok for you? 

Kind regards,

Hi Helene,

Thanks for your reply. Yes, that's fine. I assume you have my email address, right? 

Kind regards Richard

Hi Richard,

indeed I have your email 😉

Kind regards.

Hi Helene,

I raised this potential issue well over three months ago. I provided you with pewrmission to access to my account to investigate nearly a month ago yet I've heard absolutely nothing back from you or your team. This is very dissappointing. 

Hi Helene,

Have you logged in to my account or changed it? 

I can no longer log in, I get a "Log in failed, please try again. To sign up, simply click here!" message.

I know the login/password are correct as I am using a password manager. I then get an email that states "It looks like someone tried to create an account or log in with your email address, if it's you, you can log in automatically. For that, just click on the link below." If I click the link I am then logged in to my account.

This happens every time I try and log in via the web or the app. It's really annoying. How do I get this fixed?

Regards Richard

It seems that there is no longer any form of support on this forum so I have contacted Visorando via there website. Hopefully someone can investigate why I can longer log in to my account. 

Hi Richard,

as I wrote in another topic I answered you yesterday by email. Did you receive it?

Kind regards,

Helene 

Hi Helene, thanks for your reply.

The last email I received from you was on 10th September. I'll reply to that again so you can check the email address you have for me is correct.

Kind regards Richard

It's well over four months since I first brought this issue to your attention. I've had no meaningful updates since then.

That's disappointing enough however, as I mentioned below over a month ago, I can no longer access the Visorando web app at all and I get an error every time I try and access Visorando via the website.

I suspect this is because you suggested (see below) that you would "would need to connect to your account in the app" to investigate the issue. Maybe you corrupted my account during your investigarions? I guess I'll never know because you're not engaging with me regarding my original issue and the subsequent account login issue so I've no idea if this issue will ever be addressed. 

I also tried emailing Visorando about the login difficulties and received an automated reply; "Your request has been taken under consideration and will be processed as soon as possible." That was on 10th August 2024. I've had no further assistance.

At the very least, can you please sort out my login issues so I can continue to use the Visorando app?

Since yesterday's post, the log in issues have mysteriously vanished. I can now log in to the Visorando website and the app. I assume a member of staff saw the post and fixed it? Anyway, it now works - so thank you. 

Resolution of the original issue that I reported in this thread back in July is still outstanding. Let me know if you wish to progress that and need any further information.  

Silence is deafening