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HexaTrails.hu instant túrák Wednesday 25 Sep 2024 06:35:53
Hi!
We paid the premium membership fee before it expired, but it was not renewed. We have emailed several times, but have not received an answer. We wrote to all other contacts (e.g. via Instagram and form) but we did not receive any response. Does Plotaroute still exist? At least it would be nice to get our money back...Any idea?
Thx! -
Mark Worthington Wednesday 25 Sep 2024 19:53:37
Blimey! That is BAD
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Mark Worthington Wednesday 25 Sep 2024 21:27:50
See Visorando Acquires Plotaroute and read the 3rd post from the bottom .... We'll come back to you in the near future with some more informations about our projects. We first need a couple of weeks to get used with Plotaroute community, administration and technical tools.
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Colin Jones Friday 04 Oct 2024 12:03:43
any update on this, before I renew please
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HexaTrails.hu instant túrák Wednesday 09 Oct 2024 12:28:13
Still nothing has happened. Money paid but no Premium Membership. I advise everyone not to pay! It is a shame what is happening!
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Richard Robey Thursday 10 Oct 2024 12:56:17
I hope you get this sorted out. The lack of any form of response is unacceptable.
I've been trying to get a potential bug looked at. The last response I got was a month ago asking for permission to access my visorando account. Now I can't log in to said account and can't get any updates from the person who was suppoossed to be investigating. I've just sent Visorando a message vai their website. Is it worth you trying this (if you haven't already?) I'll report back if I get a reply.
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Helene Plotaroute Wednesday 16 Oct 2024 18:09:24
Hi Richard,
I answered you yesterday by email. Did you receive it?
Thank you for your patience.
Kind regards,
Helene
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Helene Plotaroute Wednesday 16 Oct 2024 18:12:53
Hi HexaTrails.hu instant túrák,
I am sorry to answer you so late, thank your for your patience.
Could you send us an email to admin@plotaroute.com and precise which email is associated with your account. There has been a bug with some premium accounts a few weeks ago.
A soon as I will have your email, your susbcription will be activated.Kind regards,
Helene
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HexaTrails.hu instant túrák Thursday 17 Oct 2024 09:05:24
Dear Helene!
We sent the e-mail. Thank you!
Kind regards
www.hexatrails.hu
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HexaTrails.hu instant túrák Friday 25 Oct 2024 11:26:47
Dear Helene!
We await your reply and correction of the error.
Kind regards
www.hexatrails.hu
