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Chris Thomerson Sunday 15 Sep 2024 12:10:30
Good morning, over the last 4 weeks I have sent three help requests via your contact page regarding turn by turn directions not working on my Forerunner and I have never received a reply.
So now I am reaching out via the forum because I paid for a premium membership and haven’t been able to use it for the one thing I was interested in: making new routes and getting directions on my watch. I have read every tutorial, every FAQ and even every outside page and post I could find through a Google search about the issue and still not been able to resolve it.
PLEASE respond here since apparently you can’t be bothered to reply to the three emails I have sent in, even though your Contact Us page claims you respond within two business days.
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plotaroute admin Monday 28 Oct 2024 08:43:32
Hi Chris,
Sorry for the delay.
Do you still have this issue? Do you use the Garmin export from Plotaroute or GPX/FIT/TCX export?
Regards
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Chris Thomerson Wednesday 30 Oct 2024 12:14:47
Good morning,
I stopped using your services because they were too unreliable. I tried exporting/importing in every format available, and none made a difference.
Additionally, I received an email reply on September 24, to which I responded now THREE times requesting a refund (on Sep 24, Oct 9 and Oct 19), and I have yet to hear back. I appreciate you finally responding here, but the overall lack of communication is very unprofressional.
I dislike having to call you out like this on a public forum, but since your email either 1) isn’t working, or 2) isn’t being checked and handled in a timely manner, I have no choice. Please process my refund asap.
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Chris Thomerson Saturday 14 Dec 2024 12:55:03
Hello again... I just sent another email because I have been waiting for THREE MONTHS for the refund you mentioned, and have contacted you multiple times without receiving a response. I can’t fathom why you are not replying to either my emails or my forum post about something fairly straight forward.
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Helene Plotaroute Wednesday 18 Dec 2024 14:30:22
Hi Chris,
I understand your discontent, please accept our apologizes.
We answered your emails on 20th August and 6th September. I am sorry the answers did not help you to solve the problem. This one must come from Garmin. Did you try, as recommended, to contact Garmin's support?
I have just refunded you, you will see itin a few days, thank you for your patience.
King regards,
Helene
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