Syncing plotaroute to visorando - not all routes are copied

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• Richard Robey   Friday 29 Nov 2024 18:05:55

  I’m writing to express my concerns regarding longstanding issues with my account. While the previously missing walks/tracks have been restored, I’ve now noticed that other walks/tracks are missing. This inconsistency is highly frustrating and undermines my confidence in the system.

  What’s particularly troubling is the lack of communication regarding the changes or investigations being made to my account. Since I granted Visorando access, it appears actions are being taken in the background without any updates or communication. This leaves me unclear about what’s been changed or done, and no effort has been made to confirm with me whether these actions have addressed the problem. Unfortunately, they haven’t.

  I would appreciate clarification on the steps being taken to resolve this issue and request regular updates moving forward. At present, I’ve lost confidence in your ability to manage my data effectively. Tracks are disappearing without explanation, which is deeply concerning.

   

  I look forward to your response and a resolution as soon as possible.

• Mark Worthington   Wednesday 20 Nov 2024 20:44:55

  Silence is deafening

• Richard Robey   Tuesday 19 Nov 2024 18:43:07

  Since yesterday's post, the log in issues have mysteriously vanished. I can now log in to the Visorando website and the app. I assume a member of staff saw the post and fixed it? Anyway, it now works - so thank you. 

  Resolution of the original issue that I reported in this thread back in July is still outstanding. Let me know if you wish to progress that and need any further information.  

   

• Richard Robey   Monday 18 Nov 2024 16:15:52

  It's well over four months since I first brought this issue to your attention. I've had no meaningful updates since then.

  That's disappointing enough however, as I mentioned below over a month ago, I can no longer access the Visorando web app at all and I get an error every time I try and access Visorando via the website.

  I suspect this is because you suggested (see below) that you would "would need to connect to your account in the app" to investigate the issue. Maybe you corrupted my account during your investigarions? I guess I'll never know because you're not engaging with me regarding my original issue and the subsequent account login issue so I've no idea if this issue will ever be addressed. 

  I also tried emailing Visorando about the login difficulties and received an automated reply; "Your request has been taken under consideration and will be processed as soon as possible." That was on 10th August 2024. I've had no further assistance.

  At the very least, can you please sort out my login issues so I can continue to use the Visorando app?

   

   

• Richard Robey   Wednesday 16 Oct 2024 20:23:10

  Hi Helene, thanks for your reply.

  The last email I received from you was on 10th September. I'll reply to that again so you can check the email address you have for me is correct.

  Kind regards Richard

• Helene Plotaroute   Wednesday 16 Oct 2024 18:14:08

  Hi Richard,

  as I wrote in another topic I answered you yesterday by email. Did you receive it?

  Kind regards,

  Helene 

• Richard Robey   Thursday 10 Oct 2024 12:49:49

  It seems that there is no longer any form of support on this forum so I have contacted Visorando via there website. Hopefully someone can investigate why I can longer log in to my account. 

• Richard Robey   Tuesday 08 Oct 2024 22:01:04

  Hi Helene,

  Have you logged in to my account or changed it? 

  I can no longer log in, I get a "Log in failed, please try again. To sign up, simply click here!" message.

  I know the login/password are correct as I am using a password manager. I then get an email that states "It looks like someone tried to create an account or log in with your email address, if it's you, you can log in automatically. For that, just click on the link below." If I click the link I am then logged in to my account.

  This happens every time I try and log in via the web or the app. It's really annoying. How do I get this fixed?

  Regards Richard

   

   

  
  

• Richard Robey   Saturday 05 Oct 2024 16:34:22

  Hi Helene,

  I raised this potential issue well over three months ago. I provided you with pewrmission to access to my account to investigate nearly a month ago yet I've heard absolutely nothing back from you or your team. This is very dissappointing. 

• Helene Plotaroute   Tuesday 10 Sep 2024 16:16:21

  Hi Richard,

  indeed I have your email 😉

  Kind regards.