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Michael Raider Saturday 01 Jul 2023 18:43:37
I just confirmed that it's working correctly now. Thanks for the quick fix.
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plotaroute admin Saturday 01 Jul 2023 08:48:17
That should be working OK now Michael.
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plotaroute admin Saturday 01 Jul 2023 07:10:41
We'll look into the FIT download issue and get that fixed - I think we may have affected it when we did the other changes.
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Michael Raider Saturday 01 Jul 2023 00:53:38
I did gpx first and fit second. Earlier today I tried both clicking the X and cancel with no joy.
I just tried a gpx bulk download and that seems to work okay.
Maybe just a fit problem?
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Mark Worthington Friday 30 Jun 2023 21:46:16
I also tried bulk downloading 10 files, FIT format .... stuck here.
Aborted by clicking the X. Re-tried GPX, worked OK
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Michael Raider Friday 30 Jun 2023 21:30:24
I performed a bulk download of the gpx files and the resulting zip contained all of the routes. I attempted to bulk download the fit versions and ran into a major problem. The download gets stuck on "PROCESSING SELECTED ROUTES".
Troubleshooting included: 1) closing and restarting my browser (Opera), 2) using a different browser (Chrome), 3) signing off, restarting browser, signing in again then trying to download, and 4) downloading a different selection of routes.
None of the troubleshooting techniques worked and I can no longer perform any bulk download.
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Mark Worthington Friday 30 Jun 2023 10:52:16
The route ID is appended to the route name to make sure that the filename is unqiue.
But given that the files are within a zip file, is there any reason to truncate the Route Name?
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Mark Worthington Friday 30 Jun 2023 10:38:51
:)
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plotaroute admin Friday 30 Jun 2023 10:29:51
We've made a change to the bulk download process, which should hopefully help. We'd also recommend downloading routes in smaller batches if possible, as this will probably reduce the risk of any issues.
We've changed the download file names too. The unique Route ID is now appended to the end, so that the files can be sorted alphabetically once downloaded.
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plotaroute admin Friday 30 Jun 2023 08:33:23
Thanks for the additional information. We've had a quick look into this and it seems to be an intermittent problem, which always makes it harder to resolve. Also, it doesn't seem to be connected with any particular route. We'll need to do some more detailed investigation.
The route ID is appended to the route name to make sure that the filename is unqiue. We could possibly append it to the end, rather than the beginning so that you can still sort them alphabetically once downloaded.
