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Wendy Wilde Friday 27 Jan 2023 15:16:12
Hello,
When I select "Hills" for my stored routes or newly plotted routes the elevation map is blank. If I click into the window it still displays the line and readout but doesn't show it pictorial.
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plotaroute admin Saturday 28 Jan 2023 12:47:01
Hi Wendy - I've checked a couple of your routes and the hill profiles look OK to me. Can you share a link to the page where you're having the problem please?
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Mark Turner Sunday 12 Mar 2023 05:54:31
I have the exact same issue, the "hills" view is just an empty white square..was this ever resolved? Only happens on new routes that I plot, not on previously saved routes
Thanks in advance
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plotaroute admin Sunday 12 Mar 2023 11:37:02
Hi Mark - I can't see any recently created routes in your account - the last one was from September 2022. Can you share a link to the route where you're having the problem please?
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James Goto Saturday 15 Apr 2023 09:10:36
I've been having this same problem when looking at routes on my phone. It happens regardless of web browser/app, so I'd guess it's an issue with the mobile version of the website. I've contacted plotaroute via their contact page, hopefully someone will get back to me soon.
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plotaroute admin Saturday 15 Apr 2023 12:20:28
Hi James,
Thanks for flagging this up and for the screenshot you sent by email. That was very helpful, as we were lacking the information to be able reproduce the problem here - it had been working OK for us, but it appears that it was only affecting certain screen sizes and our devices were unaffected. We've implemented a fix, so hopefully it should be OK now - let us know if this has helped.
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James Goto Monday 17 Apr 2023 11:55:41
Hi admin,
Thank you for the response, the problem does indeed appear to be fixed! I'm very impressed at the speedy fix!
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plotaroute admin Tuesday 18 Apr 2023 09:18:41
Great, thanks for confirming James.
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