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• Michael Raider   Wednesday 21 Apr 2021 02:59:20

  I get a 404 error when I try to download a route with the app. I had success using the mobile website.

• plotaroute admin   Wednesday 21 Apr 2021 07:45:30

  It's working OK for us here Michael. Can you share further details as it may relate to specific circumstances? In particular, what device you're using (iPhone/Android), what route you're downloading and what download settings you've chosen.

• Michael Raider   Thursday 22 Apr 2021 00:43:41

  I'm using an android phone.

  I've tried a number of does without success, and have not found one that works. Here is one that fails too download from the app.

  https://www.plotaroute.com/route/1495950?units=miles

  I tried to download by selecting the fit icon on the route info page. 

• plotaroute admin   Friday 23 Apr 2021 09:25:00

  We've tried downloading a FIT file for that route with the app on an Android device and it worked OK for us. You should see something like this:

  

  Do you have possibly any apps or browser plug-ins installed that could be blocking the download? It would be worth clearing the app's cache (on your My Settings page in the plotaroute app) to see if this helps or uninstalling the app and reinstalling it. I'm not sure what else to suggest.

• Michael Raider   Saturday 24 Apr 2021 00:10:01

  I cleared the cache which didn't help. When I select the download button I get this error.

  Server Error

  404 - File or directory not found.

  The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

• Mark Worthington   Saturday 24 Apr 2021 08:26:43

  Just to test, I went to https://www.plotaroute.com/route/1495950?units=miles from my PC using Chrome, logged in. Downloaded the .fit file ok, loaded in a local PC app.

  I am in the UK.

• plotaroute admin   Saturday 24 Apr 2021 08:31:00

  That's very odd, as we can't reproduce this on an Android phone here, which makes it hard to resolve.

  Did you try uninstalling and reinstalling the app?

  And do you have any other apps installed that could be intefering with the download request? 

  And just to be sure, you're saying it works OK if you do the same thing from the following page in Chrome on your Android device?

    https://www.plotaroute.com/mobile/route/1495950

• Michael Raider   Saturday 01 May 2021 04:21:51

  I removed the app and now I do not get prompted to install it when i navigate to the website on my mobile. Now I'm even more frustrated.

  I'm not using any apps taht would interfere with the download request.

  I do not use Chrome. I can successfully download with my browser.

• plotaroute admin   Monday 03 May 2021 08:38:27

  Can you try to install the app with Chrome as not all browsers have full support for Progressive Web Apps?

• Michael Raider   Friday 07 May 2021 23:03:09

  I do not have, and do not want, chrome on my phone.