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David Lovell Friday 12 Jun 2020 13:02:40
I'm considering upgrading to Premium membership, so could you answer a couple of questions please?
1. Different mapping engine
There are several mentions on these forums of issues arising from Premium and Standard using different mapping engines. Would there be any compatibility issues with my routes (59 and counting) which I've previously saved as a Standard member? Can my "old" routes be edited if I switch to Premium?
2. Priority support
What is "priority support" referred to the Membership Options page and how does this differ from Standard support?
Many thanks
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plotaroute admin Tuesday 16 Jun 2020 08:33:43
Hi David,
Any routes you create under Standard Membership will still be available if you upgrade to Premium membership. Premium membership has additonal map types to choose from, some of which use a different routing engine, but this doesn't have any impact on your routes.
Priority support means that we answer any queries from Premium members before those from Standard members. Normally we try to respond within one business day, but this will depend on how busy things are. It is best to check our FAQ's and How-To Guides first though, as you'll usually find answers to most things there and you'll get the information you need more quickly. Also, a quick search of the forums can sometimes help, as most questions have been asked on there before.
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Cecilia Paton Sunday 21 Feb 2021 17:04:47
Hello I recently joined and have opted for Premium service. How do i get the premium service on my phone as when i load the app i still have ads and none of the premium features i get on the lap top.
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plotaroute admin Monday 22 Feb 2021 07:42:27
Hi Cecilia - thanks for upgrading. You'll need to sign in on the mobile app to access premium benefits (click the sign-in icon on the top right of the home screen). Not all features from the desktop site are available on the mobile app though.
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Carlos Garcia Tuesday 13 Apr 2021 23:32:51
I don't really need the premium version, but I have subscribed because it is the very best option to plan my routes.
Congratulations!
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plotaroute admin Wednesday 14 Apr 2021 08:34:43
Thanks for your support Carlos.
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Peter Nickson Wednesday 04 May 2022 09:29:54
I have asked about this once before. You only offer possibilities to pay the membership fee by PayPal (Absolute crooks!) or by credit card (Banking pigs!). I wanted to pay at least six months ago but I find I am unable to, is this my problem?
I find your app to be really useful and I would like premium membership. Can you find a way?
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plotaroute admin Thursday 05 May 2022 08:19:00
Hi Peter - we now accept the following payment methods:
- Visa
- Mastercard
- American Express
- China UnionPay
- Cartes Bancaires
- Apple Pay
- Google Pay
- Paypal
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Melissa Fahy Tuesday 17 May 2022 01:00:54
Looking at upgrading to Premium, just wondering if you can answer the following.
We design guides for tourism - we need mapping that doesn't include watermarks, does the premium option remove the PlotaRoute watermark when saving as image?
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plotaroute admin Tuesday 17 May 2022 08:36:20
Sorry Milissa, Premium membership doesn't change this - the plotaroute logo is still displayed when you download a route as an image.
