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Michael Raider Sunday 24 Sep 2017 04:36:06
I keep getting logged out even with the Keep logged In box checked.
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plotaroute admin Monday 25 Sep 2017 09:28:44
The Keep Me Signed In option should keep you signed in for 14 days, unless you click Sign Out at any time or clear your browser cookies. Arr you certain you haven't clicked Sign Out? Is it asking you to Sign In again everytime you revist the site or only sometimes?
John
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Michael Raider Monday 02 Oct 2017 03:04:44
Seems like everytime. I was on the site Friday and then it asked me to sign in again on Sunday. I did not click Sign Out and I did not clear my cookies.
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plotaroute admin Monday 02 Oct 2017 09:33:03
Can I ask what browser you are using please? I'll do some testing here over the next few days to see if I can recreate the problem.
John
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Michael Raider Friday 06 Oct 2017 05:07:55
I'm using Chrome.
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plotaroute admin Friday 06 Oct 2017 09:59:28
I've been testing it on Chrome here over the last few days and have not had any problems. Are you clsoing your browser or tab in between logins or are you keeping the tab open? I'm wondering if the cookies are being cleared by some other software you have on your computer.
John
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Michael Raider Monday 09 Oct 2017 18:05:56
I typically close the browser with the tab open. For the last week or so I have stayed logged in. Don't know what changed.
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plotaroute admin Wednesday 11 Oct 2017 10:05:27
I haven't managed to reproduce the problem here Michael. The Keep Me Signed In option only keeps you signed in for 14 days so maybe it just expired. I'll increase this to 28 days so hopefully this will help.
John
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Michael Raider Thursday 12 Oct 2017 04:22:19
John,
I'm usually on the site a few times a week. Just this evening I was planning a route and then took a break to have dinner. When I came back I had to log in again.
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plotaroute admin Thursday 12 Oct 2017 09:30:40
Is it when you navigate to or from a particular page that it asks you to sign in again or when you're doing something else like saving a route?
And can I just check - are you using the site on a desktop computer or a mobile device?
John
