Message "Sorry - we were unable to auto-plot to this point"

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• plotaroute admin   Thursday 14 May 2020 07:24:01

  We can't reproduce this problem - it's seems to be working OK for us. Can you let me know where you are trying to plot (the exact location) and what Auto-Plot setting you are using please?

• MH ko Thursday 14 May 2020 05:40:34

  Hi plotroute.com, the same problem: "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting." keeps prompting up today. hopefully you could help to fix it, thanks!

• Yuliya Volkova Thursday 14 May 2020 05:19:22

  Hello, guys! I have the same problem today: "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting."

• Michael Williams Sunday 26 Apr 2020 03:07:48

  Thank you kindly. 
  It has fixed the issue and we are away again. Awesome response, cheers. 

• plotaroute admin   Friday 24 Apr 2020 07:58:57

  A fix has now been implemented for this.

• plotaroute admin   Friday 24 Apr 2020 07:12:39

  Thanks for flagging ths up Michael. We're looking into it and will sort out a fix asap. We'll post back here with an update.

  The problem seems to be affecting the Auto-Plot By Road feature when used with "Avoid Highways" turned or when plotting points a long way apart. It ony affects route plotting on OSM maps - Premium members plotting on Google maps are not affected. In the meantime we've put in a workaround to circumvent the problem, which has temporarily disabled the Avoid Highways feature, so you should be able to plot as normal now. 

• Michael Williams Friday 24 Apr 2020 02:54:16

  Hi, 

  I am getting the error "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-plot switch to continue plotting".
  I have tried swtiching to all different maps and no such luck. This only started occuring yesterday and I cant figure out why. 
  
  It is only happening when i select 'By road" and "Avoid highways". I just try plotting a small distance (5km) first but it doesnt seem to work. 

  Please help. 

• plotaroute admin   Sunday 04 Aug 2019 09:08:23

  That's very odd.  It's hard to know what's happeneing without seeing exactly where you're plotting and what settings you have.  Can you let me know the route you're editing and I'll try it here?  Also, the Map Type and Auto-Plot settings you have set.

  John

   

• Tamás Fábián   Saturday 03 Aug 2019 15:20:50

  Thanks for the answer, John. The problem is that I used the same map many times in standard mode without any problem. On my Ipad I still can use it, but in the laptop it does not work at all.. (same routes as before, sam map as before)

• plotaroute admin   Saturday 03 Aug 2019 07:32:45

  Hi Tamás - thanks for upgrading. This message means that a route can't be worked out between the last point you plotted and the position of the point you are currently plotting.  Routng for this will depend on your Auto-Plot settings and the map type being used, so changing either of these may help (often changing it to "On Foot" overcomes this as there are fewer routing restrictions on pedestrians than bikes).  Otherwise, you would need to plot in a different place or temporarily turn off the Auto-Plot switch.

  The Premium route planner uses the same auto-plot routing as the Standard one apart from when you're plotting on Google maps, when it uses Google's routing service, so if you're using Google maps, perhaps try temporarily switching to one of the non-Google maps.

  John